Imprint
Kugo Design
Teststraße 1450
1010 Wien, Austria
Email: office@kugo-design.at
Represented by: [Your Name]
Terms of Service for Private Customers
Welcome to Kugo Design, where our dedication to sustainability and innovation shapes every product we create from recycled plastics. Our journey together is governed by these Terms of Service, ensuring a smooth and transparent experience from the moment you visit our website to the time you receive your bespoke 3D printed item. Let’s dive into the details.
Application
These terms apply to all transactions, services, and offers by Kugo Design. We don’t accept conditions that conflict with or differ from our terms unless we’ve explicitly agreed to them. Actions on our part related to contract fulfillment don’t imply acceptance of differing contractual conditions. Consider these terms a framework for all further business between us.
Contract Formation & Correction Opportunity
Your order is an offer to us. A contract is only formed upon our acceptance, which we’ll confirm via email. Orders require filling out all mandatory fields marked with *. If we encounter any issues or missing information, we’ll let you know. Before submitting your order, you’ll have a chance to review and amend it. A notification confirms the successful transmission of your order, not its acceptance on our part.
Order Confirmation
Upon receiving your order, we’ll notify you via email to confirm its receipt, which doesn’t mean we’ve accepted your offer yet.
Customer Commitment
You’re bound to your order for 2 days after placing it, without affecting your legal right of withdrawal.
Pricing and Shipping Costs
All prices are in Euro, inclusive of all taxes and shipping costs, unless stated otherwise. Customers are responsible for any import taxes and customs fees for shipments outside the EU.
Payment Methods
We accept Visa, Mastercard, PayPal, Apple Pay, and prepayment. Full payment is required at the time of contract conclusion, with delivery following receipt of payment.
Right of Withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason. The withdrawal period is 14 days from the day you, or a third party named by you, takes possession of the goods. Custom-made products are exempt from the right of withdrawal.
Instructions on Withdrawal
To exercise your right of withdrawal, contact us at:
Kugo Design
Teststraße 1450
1010 Wien, Austria
Email: office@kugo-design.at
Send us a clear statement (e.g., a letter or email) about your decision to withdraw from the contract. We will immediately confirm the receipt of such a withdrawal.
Consequences of Withdrawal
Upon withdrawal, we will refund all payments received, including shipping costs (with certain exceptions), within fourteen days from receiving your withdrawal notice. You will bear the direct cost of returning the goods, and you may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Legal Warranty
The legal warranty period for the delivery of movable goods is 2 years from the receipt of the goods.
Liability Waiver
We exclude liability for slight negligence, except for personal injury or damage to goods taken over for processing, as well as product liability claims.
Delivery Period
Unless otherwise agreed, we deliver within 7 days after confirming the contract.
Retention of Title
The goods remain our property until full payment is made.
Consent to Receive Promotional Emails
By checking the appropriate box during the ordering process, you agree to receive promotional emails about our products, offers, and company-related news. You can withdraw this consent at any time by contacting office@kugo-design.at.
Jurisdiction
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. The contractual language is German. For disputes, the court with jurisdiction in Vienna is exclusively competent, provided it is not a consumer business.
Severability Clause
Should any provision of this contract be or become invalid or unenforceable, the remainder of the contract remains unaffected.
For any concerns or queries, you’re welcome to contact our dedicated team. Thank you for choosing Kugo Design, where sustainability meets innovation.